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Academic Division


Purpose: Managing the administration of a student’s journey from registration to student progression, examination, and graduation.


Exam Operations and Mitigating Circumstances

The Exam Operations and Mitigating Circumstances team provide expert administrative support and advice to the University and Colleges relating to the operational delivery of exams and reasonable adjustments for undergraduate and postgraduate taught (PGT) courses. The team also manage the administration of exceptional circumstances and allowances for undergraduate and PGT students. 

Find out more on the Student Registry website

International Student Office (ISO)

The ISO, based in the Student Services Centre, provides specialist support to students who come to study at Cambridge from outside the UK, facilitates student mobility opportunities and administers some specific international funding awards. 

Visit the ISO website

Office of Student Conduct, Complaints and Appeals (OSCCA)

The OSCCA provides procedural advice, case handling and oversight of a number of student procedures. This includes complaints, the review of examination results, fitness to study, harassment and sexual misconduct, discipline, and a number of final appeal stage processes such as fitness to practise. The Office is also the point of contact and handles responses for the external ombudsman, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure. 

Visit the OSCCA website

Student Registry

The Student Registry serves as a central administrative hub to the collegiate University with responsibility for managing aspects of student administration from matriculation through to graduation and maintaining the student record, which is the foundation of information for students and staff.

Some key functions and purposes of the Student Registry include registering new and returning students; maintaining student records and course information; overseeing changes in student status; student record support; administering and running all degree congregations; scheduling teaching and examinations in central education spaces; processing DBS checks; and data reporting.

Visit the Student Registry website

Education Services Support Team

The Education Services Support team provide finance, HR and operational services to the teams within Education Services. In addition, the team also supports the Education Services Senior Leadership Team.